FREE SHIPPING FOR ALL ORDERS FROM EUROPE AND THE USA!!!!!orders from Africa should be placed after contacting us at: admin@eleganthair.store.

FAQS


Q: How long does shipping usually take? And can I use a PO.Box as shipping address?

A: Orders ship within 3 days (allow for processing). We offer Express shipping ( free shipping ) which takes 2-4 business days ( 2-4 Business days in USA and others others is 3-14 days ). The Express Shipping includes DHL, TNT and Fedex. And you can receive a notification after shipped out.

NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.

And, you need to add your phone number when you file the shipping info. 

 

Q: How many bundles will I need to do my head?

A: Depending on how full you want your hair to look, anything over 16" we would recommend purchasing 4 bundles. Anything under 16" 2-3 bundles will work out fine for a nice full look. If you plan to buy bundles with a frontal/closure, normally 2-3 bundles are enough,4 bundles gives a fuller look.

 

 

Q: Can I straighten / style the hair with flatiron/curler?

A: Yes, all hair we sell is virgin hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is however important to note that you need to pay attention to the time. DON’T Overtime. and as you would your own hair, use a heat protectant oil (optional)

 

Q: Do I have to have a PayPal account to order? Can I use my credit card?

A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: admin@eleganthair.store

 

Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?

A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you have a very large / small head (only for 360 wig, full lace wig can't be customized) kindly contact us before you place an order for an arrangement.

 

Q: How long is the length I intend to purchase?

A.

 

Q: What is a 360 frontal ?

A: 360 frontals cover the hairline around to the nape it mimics a real hairline all the way around the head. 2/3 Bundles will be needed in addition  to achieve a full look.

 

Q: What type of hair care products should I use?

A : Treat the hair as you would your own hair. 

a.  Use good shampoo and hair conditioner to wash the hair whenever the hair seems dry or lifeless.

b.If the need arises, use gel or spray styling products to maintain the hair style.

c. Argan oil is very friendly to human hair as it keeps it healthy.

 

Q: Why are my hair extensions getting tangled?

A: Dirt and dryness causes the hair to tangle up. this should always be your indicators that the hair needs washing and conditioning. The ideal time to wash yoir  hair is atleast once a week. You could go to your stylist for further suggestions.

 

Q: How long will my hair last?

A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 18 months.

 

Q: Can I exchange/cancel my order?

A: Yes, you can, but you need to contact us within 24hours via Email (Before Shipped)
, if not, you will be charged a  processing fee.

 

Q: Do I need to pay the tax?

A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.

 

Q: How can I get in touch with you ASAP?

A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise. 

 

 


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